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Company: Houston Skilled Consultancy

Location: United States

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-08-23

Valid Through: 2026-08-23

Job Summary

Houston Skilled Consultancy is seeking dedicated and customer-focused individuals to join our remote call center team. This role involves handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing exceptional service—all from the comfort of your home. We provide all necessary equipment, ensuring you have the tools to succeed in this role.

Key Responsibilities

  • Handle inbound and outbound calls in a professional and courteous manner.

  • Address customer inquiries, provide accurate information, and resolve issues efficiently.

  • Maintain customer records and update databases accurately after each interaction.

  • Escalate complex issues to the appropriate department when necessary.

  • Follow call center scripts and company guidelines to ensure a consistent customer experience.

  • Meet daily, weekly, and monthly performance targets including call handling time and customer satisfaction scores.

  • Adhere to company policies and data privacy regulations at all times.

Required Skills and Qualifications

  • Excellent verbal communication skills with a clear and professional phone manner.

  • Basic computer literacy and ability to navigate multiple software applications.

  • Strong active listening and problem-solving skills.

  • Ability to work independently with minimal supervision.

  • Good typing speed and accuracy for data entry tasks.

  • Positive attitude and customer-first mindset.

Experience

  • Preferred: Previous experience in a call center or customer service role.

  • Freshers Welcome: Full training will be provided for candidates with no prior experience.

Working Hours

  • Flexible shifts available (Full-time and Part-time options).

  • Rotational shifts including weekends may apply depending on business needs.

Knowledge, Skills, and Abilities

  • Knowledge of basic customer service principles and practices.

  • Ability to handle stressful situations calmly and professionally.

  • Strong organizational and time management skills.

  • Adaptability to work in a fast-paced environment.

Benefits

  • Company-provided equipment (Laptop/Headset).

  • Work from the comfort of your home—no commute required.

  • Paid training and continuous learning opportunities.

  • Competitive salary with performance-based incentives.

  • Health and wellness benefits (where applicable).

  • Opportunity for career growth and internal promotions.

Why Join Us

At Houston Skilled Consultancy, we believe in empowering our employees with the tools, training, and flexibility they need to succeed. You will be part of a supportive team that values work-life balance, professional development, and a positive work culture. If you are looking for stability, growth, and the freedom to work remotely, this is the perfect opportunity for you.

How to Apply

Interested candidates can apply by sending their updated resume and contact details to us with the subject line Application – Work From Home Call Center Job. Shortlisted candidates will be contacted for an online interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...