Remote Technical Support Jobs – Free Laptop

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Company: Houston Skilled Consultancy

Location: United States

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-08-23

Valid Through: 2026-08-23

Job Summary:

Houston Skilled Consultancy is looking for a dedicated Remote Technical Support Specialist to provide exceptional technical assistance to our clients from the comfort of your home. This role involves troubleshooting hardware and software issues, guiding customers through problem resolution, and ensuring smooth system operations. We provide a company laptop and necessary equipment to make your work-from-home experience efficient and professional.

If you are tech-savvy, customer-oriented, and eager to work in a flexible remote environment, this opportunity is perfect for you!

Key Responsibilities:

  • Respond to customer inquiries via email, chat, or phone regarding technical issues.

  • Diagnose and resolve software, hardware, and connectivity problems.

  • Assist customers in installing applications and configuring systems.

  • Escalate complex technical issues to higher-level support teams when necessary.

  • Maintain accurate records of customer interactions and solutions in the ticketing system.

  • Follow up with customers to ensure complete resolution and satisfaction.

  • Stay updated on the latest technological trends, updates, and company products.

Required Skills and Qualifications:

  • Strong knowledge of computer systems, networks, and troubleshooting methods.

  • Proficiency in Windows and basic knowledge of macOS/Linux systems.

  • Excellent problem-solving and analytical skills.

  • Good communication skills in English (both written and verbal).

  • Ability to explain technical information in a clear, simple manner to non-technical users.

  • A reliable internet connection and a quiet work environment.

Experience:

  • Freshers and experienced candidates are welcome to apply.

  • Previous experience in technical support, IT helpdesk, or customer service is an advantage but not mandatory.

Working Hours:

  • Flexible shifts available: Full-time and Part-time options.

  • Rotational shifts including weekends may apply based on client requirements.

Knowledge, Skills, and Abilities:

  • Ability to multitask and manage time effectively in a remote setting.

  • Familiarity with remote support tools and applications (e.g., TeamViewer, AnyDesk).

  • Strong interpersonal skills and customer-centric mindset.

  • Quick learner with adaptability to new technologies and tools.

Benefits:

  • Free company laptop and necessary work equipment.

  • Competitive salary package with performance incentives.

  • Work-from-home flexibility with no commute hassles.

  • Paid training to enhance your technical skills.

  • Career growth opportunities within the organization.

Why Join Us:

At Houston Skilled Consultancy, we value our employees and empower them to succeed in a digital workplace. You will be part of a supportive team that promotes learning, innovation, and growth. This is your chance to build a career in IT support while enjoying the freedom of working remotely with world-class resources provided by the company.

How to Apply:

Interested candidates can apply online by sending their updated resume and a brief cover letter to us with the subject line:
Application for Remote Technical Support – Free Laptop

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...