Remote IT Support Specialist Jobs (Laptop Included)

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Company: Houston Skilled Consultancy

Location: United States

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-08-23

Valid Through: 2026-08-23

Job Summary

Houston Skilled Consultancy is seeking a skilled and proactive Remote IT Support Specialist to join our growing team. In this role, you will be responsible for providing technical support and troubleshooting services to our clients remotely. You will ensure that all IT systems, networks, and applications run smoothly, delivering exceptional customer service and resolving technical issues promptly. A company-provided laptop will be included for your convenience.

Key Responsibilities

  • Provide remote technical support for hardware, software, and networking issues.

  • Diagnose and resolve system errors, connectivity problems, and application issues.

  • Assist users with installation, configuration, and upgrading of IT systems.

  • Monitor system performance and security, ensuring optimal functionality.

  • Document technical issues, resolutions, and maintain accurate service records.

  • Collaborate with IT teams to escalate complex issues when necessary.

  • Guide clients on best practices for using company-provided tools and applications.

  • Ensure compliance with data security and confidentiality protocols.

Required Skills and Qualifications

  • Strong knowledge of computer systems, networks, and troubleshooting techniques.

  • Proficiency with operating systems (Windows, macOS, Linux).

  • Familiarity with remote desktop tools and ticketing systems.

  • Excellent communication and problem-solving skills.

  • Ability to work independently and manage multiple tasks efficiently.

  • Strong attention to detail and a customer-first approach.

Experience

  • Minimum 1–2 years of experience in IT support, helpdesk, or a similar technical role.

  • Freshers with strong technical knowledge and certifications are also encouraged to apply.

Working Hours

  • Flexible working hours, with occasional weekend or evening support as per client needs.

  • Standard availability during core business hours is required.

Knowledge, Skills, and Abilities

  • Knowledge of system security protocols and data privacy standards.

  • Ability to learn and adapt to new technologies quickly.

  • Strong organizational skills to manage multiple support tickets effectively.

Benefits

  • Company-provided laptop and remote working setup.

  • Competitive salary with performance-based incentives.

  • Paid time off and holidays.

  • Continuous training and upskilling opportunities.

  • Work-life balance with flexible scheduling.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we prioritize innovation, growth, and employee satisfaction. Joining our team means being part of a supportive environment where your expertise is valued, and your career development is a priority. We empower our employees to thrive in a remote setting while delivering exceptional client solutions.

How to Apply

Interested candidates can apply by sending their updated resume and a brief cover letter to us with the subject line: Application for Remote IT Support Specialist. Shortlisted candidates will be contacted for an online interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...